GlobalWare Solutions' Reverse Logistics Services manage all
activities required to move a product from the point of use to the point of disposition.
GlobalWare provides these services to clients who want to maintain full control over the
post-sale cycle, including rapid and efficient shipping to the end-user, recovery, and final
disposition.
The RMA Process
RMATracTM is a web-based system that
automates a client’s ability to create and monitor the Return Materials Authorization
process. GlobalWare’s clients are able to enter new RMA’s and view existing ones via the
Internet features of the application. GlobalWare’s account managers, through the Internet
features, are able to authorize returns, edit existing client RMA’s for actual quantities
returned and make inventory adjustments based on the disposition outlined in the RMA.
Customer Service
GlobalWare’s Consumer Technical Support services (GlobalCareTM) provide a variety of solutions that satisfy most requirements, while efficiently supporting the end-user. Our solutions are highly customizable, available 24 x 7, and can be provided in over ten languages.
- Live Telephone and Call Back Support
- One-to-one web chat
- Web based FAQs and Online searchable knowledgebase
- IVR (Interactive Voice Response) and Fax back Support
- Direct and web form email support
- Searchable Knowledgebase
- Multi-lingual Support
Factory Warranty Services
Returned units are processed through the steps listed below before being repackaged as refurbished units, inventoried, and sent back out as replacement units. The units that fail are sent to rework to be retested using more detailed test procedures. Depending upon test results they are either reworked or scrapped, as necessary.
- Receiving
- RMA administration
- Product Inspection and Testing
- Level 1 repairs
- Product Warranty Monitoring
- Warehousing
- Replacement
- Distribution
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