Customer Service & Call Center

GlobalWare partners with customer service leaders whose proven methods slash support costs while enhancing customer care with professional dedication. Our scalable, multi-channel solutions employ the latest voice, email, and chat technologies with a blended resource model to deliver best-in-class service to your partners and consumers.

• Automation reduces average service cycles
• Our technology-based solutions identify and resolve support issues with haste and consistency
• Well-established procedures between various support agencies encourage uniform issue resolution
• Multi-channel support platform
• Empower your customers with multiple avenues to voice their needs
• Troubleshoot technical issues instantly with a remote-assist and access platform
• Convert non-support contacts into revenue opportunities
• Offer ancillary support services that can generate new revenue
• Introduce assisted-selling services to improve closed sales
• Offer online assisted-selling services to improve conversion rates and reduced abandoned shopping carts