Return logistics are often seen as cost of doing business. What many executives are not aware of is that the average manufacturer spends about 9% to 15% of total revenue on returns, according to a 2010 Aberdeen Group study. Managing returns is far more complicated than just letting customers ship an order back to the warehouse, it includes

• customer service (email, phone, mail),
• return policy administration,
• product recall protocols,
• repairs processing,
• returns screening,
• financial reimbursements,
• product repackaging,
• parts management,
• recycling,
• product disposition management,
• maximizing liquidation values,
• and much more.

Still, return management very rarely gets much attention. With good product return management, companies can lower the cost or returns by up to 30%. Globalware manages a variety of product returns around the globe and also offers an asset liquidation channel with GWSDirect. To learn more about returns and ways to optimize your business, contact Globalware.