 |
Every business must deal with product returns but many returns processes are slow, inconvenient or complex. Streamlining your returns process to avoid escalating customer dissatisfaction will result in future business opportunities. Your competitive differentiator is an effective returns management program.
GlobalWare Solutions Returns Management Program will give your company a distinct competitive advantage in the market place and enhance your customers experience. From call centers and warranty support to RMA’s, repairs and trade-in programs, GlobalWare Solutions is your one stop partner for complete returns management.
| Features |
| • |
|
Rapid response to customer concerns |
| • |
|
Real time, web based, order management, inventory and RMA tracking system - GlobalView™ |
| • |
|
Worldwide and strategically located call centers, warehouses and repair facilities - North America, Asia and Europe |
| • |
|
Global expertise with in-country regulatory, cultural and language proficiency |
| Benefits |
| • |
|
Quick and easy returns |
| • |
|
Increase customer satisfaction and repeat business |
| • |
|
Reduce transportation and inventory costs with closest to the customer triage, repair and transportation facilities |
| • |
|
Reduce costs with de-kit, reassemble, software insertion, parts substitution, screening and product testing capabilities |
| • |
|
Efficient and controlled RMA issuance and tracking |
| • |
|
Decrease obsolesce and write-off’s with remanufacture and resale of products |
Learn more about how we can support you and your business
Product Returns
Reverse Logistics
Repair Management
|
|
|
 |
 |
|
|
February 2009
|
|
Save Time, Save Money, Save the Environment - - Join Dell Computer innovative InkSave program!
|
|
www.dell.com/inksave
|
|
|
|
September 2008
|
|
GWS Acquires Internal Matters
|
|
Learn More
|
|
|
|
August 2008
|
|
GWS promotes
Daren Courter,
Vice President / General Manager of GWS's West facility
|
Learn More
|
|
|
|
|
|
|
|
|
|
