GlobalWare partners with customer service leaders whose proven methods slash support costs while enhancing customer care with professional dedication. Our scalable, multi-channel solutions employ the latest voice, email, and chat technologies with a blended resource model to deliver best-in-class service to your partners and consumers.
- Automation reduces average service cycles
- Our technology-based solutions identify and resolve support issues with haste and consistency
- Well-established procedures between various support agencies encourage uniform issue resolution
- Multi-channel support platform
- Empower your customers with multiple avenues to voice their needs
- Troubleshoot technical issues instantly with a remote-assist and access platform
- Convert non-support contacts into revenue opportunities
- Offer ancillary support services that can generate new revenue
- Introduce assisted-selling services to improve closed sales
- Offer online assisted-selling services to improve conversion rates and reduced abandoned shopping carts
