Product Returns
Leverage GlobalWare’s integrated international hubs and process expertise to deliver a Returns Management solution with the same snap as the rest of your supply chain. We’ll work with you to uncover customer patterns and implement solutions that turn product disappointment into service amazement.
GLOBALWARE’S VALUE
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Rapid response to customer concerns
- GlobalView™ real-time, web-based inventory and order management system
- Strategic worldwide production, warehouse, and distribution hubs throughout North America, Asia, and Europe
- Global sourcing, purchasing, and regulatory expertise supported with on-site cultural and linguistic proficiency.
YOUR REALIZED BENEFITS
- Increased customer satisfaction and repeat business
- Reduced transportation and inventory costs
- Consolidation of costs for de-kitting, reassembly, software insertion, parts substitution, screening, and product testing
- Decreased obsolesce and write-offs through remanufacture and resale of products
Customer Services & Returns Management
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Product Returns
Savvy customers expect prompt and painless service of repair, replacement, and refund requests, or you may lose their dollars forever. Don’t sacrifice relationships after you’ve already made the sales – turn to GlobalWare’s Expedition! for true end-to-end excellence.
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Customer Service & Call Center
You are tasked to provide VIP service to a growing and diversifying customer base, all while controlling or even reducing costs. Impossible? Talk to GlobalWare.
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Reverse Logistics
Achieve amazing control over your complete Reverse Logistics with automated solutions from GlobalWare.
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Repair Management
Repair Management is an extension of the brand equity you strive to build through the quality of your products. Repair requests are inevitable – seize the chance to show customers how well you stand behind your product, and they’ll continue to stand behind your brand.
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