GlobalWare Solutions |

Reverse Logistics

Automating Reverse Logistics management across multiple channels provides unprecedented control over your complete customer returns management program. GlobalWare’s end-to-end programs accurately track and report against product and shipping information with unique rule-based support, maximizing your post-sale operational effectiveness.

GLOBALWARE’S VALUE

GlobalView™ real-time, web-based inventory and order management system
Complete end-to-end returns process management
Accurate credit/invoice compliance
Differentiation between customer tiers
Consolidation of returns to vendor, reducing transportation costs
Manufacturer and extended warranty program support
Identification of up-sale and cross promotion opportunities
Strategic worldwide production, warehouse, and distribution hubs throughout North America, Asia, and Europe
Global sourcing, purchasing, and regulatory expertise supported with on-site cultural and linguistic proficiency.

Product Returns
Savvy customers expect prompt and painless service of repair, replacement, and refund requests, or you may lose their dollars forever. Don’t sacrifice relationships after you’ve already made the sales – turn to GlobalWare’s Expedition! for true end-to-end excellence. READ MORE >
Customer Service & Call Center
You are tasked to provide VIP service to a growing and diversifying customer base, all while controlling or even reducing costs. Impossible? Talk to GlobalWare. READ MORE >
Reverse Logistics
Achieve amazing control over your complete Reverse Logistics with automated solutions from GlobalWare. READ MORE >
Repair Management
Repair Management is an extension of the brand equity you strive to build through the quality of your products. Repair requests are inevitable – seize the chance to show customers how well you stand behind your product, and they’ll continue to stand behind your brand. READ MORE >