Product Information
Web Tools Info | ProductTrac | InfoTrac | DataShare | RMATrac | BOLD | E-Link

Links to the Applications for GlobalWare East Clients
Web Tools Info | ProductTrac | InfoTrac | DataShare | RMATrac

Links to the Applications for GlobalWare West Clients
BOLD | E-Link


RMATrac

RMATrac - Return Material Authorization System

As part of our continuing efforts to provide clients with a TotalWare solution, GlobalWare Solutions now provides customers with a web-based Intranet/Extranet system that allows clients to create and monitor Return Materials Authorization requests. GlobalWare clients are able to enter new RMAs and view existing ones via the extranet features of the application. GlobalWare account managers, through the Intranet features, are able to authorize unexpected returns, edit existing client RMAs for actual quantities returned and make inventory adjustments based on the disposition outlined in the RMA.

RMATrac offers various user and management access levels. In order to support scalability and a range of user permissions, the system's functionality is organized into two main areas. General users, with three access levels, are able to log into the system and create and view RMAs. Administrative users, also with three levels of access, are able to create new users (manage their passwords), manage 'dictionary' information (allows configuration to each site), and have the ability to add, edit, and delete client accounts.

The RMATrac application allows clients to enter the system 24 hours a day, seven days a week from anywhere in the world.




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